Sometimes when the building is on fire...

Wouldn't it be great if "everything" worked out perfectly one hundred percent of the time... all of the time?

Well we know that doesn't happen; the same as we know that "everything" doesn't work zero percent of the time. On average I would say the range is somewhere between 60% and 80%; yes it may venture below or above once in a while, but this is a pretty good range on a daily basis. I also know I'm not presenting any science or hard data to support what I say, but I suspect you are probably thinking to yourself, "That sounds about right". 

As I suggested, sometimes it goes "really right", and the celebrations and accolades commence... but sometimes it goes really wrong, and that is a much different story — Anger, blame, despair, confusion, finger pointing, did I mention anger, and of course frustration. Sometimes it is just so broken it can't be easily fixed.

A number of years ago, in one of my various professional iterations, I found myself involved with a very messy transition where two fundamentally different companies were coming together; different systems, different cultures, different products, and different leadership philosophies — There were many things going on and much to do. In one of the more trying periods of this transition, a leader was offering a perspective on the situation to his team and was trying to alleviate the growing state of frustration in the group. He was the king of the analogy, and as he was offering insight as to how to work through the situation he said,

"Sometimes when the building is on fire you let it burn and move on to something that you can fix."

By no means was he advocating giving up or not taking on the difficult challenges — What he was saying was sometimes when it is so broken (or dysfunctional), it is best to recognize it for what it is, minimize it's impact, and move onto something you can fix. By doing this you:

• Identify and escalate the really big issues and problems in which good resources are being thrown after bad. This forces the need to step back and reassess the situation.
• Keep people focused on situations that can actually be fixed, and in doing so "move the needle forward".
• Prevent people from focusing on the negatives, and get them looking towards the positive energy of accomplishment.
• Remind everyone that it's all about prioritization and almost always about the net gain. In the end some fires will rage on, but more will have been put out.

It also should go without saying that you should not play with fire unless you have to because if you aren't very careful you can get burned.

Prevention, as they say, is everything.

iamgpe

Keep that heart of yours healthy...

It was strange, almost cliché, when I heard myself say, "But... I was just riding with him two hours ago." 

The symbol for love, loyalty, compassion, and conviction, as well as character and fortitude, it is also the organ that pumps blood through your body for a lifetime — The heart it seems is something that embodies the human condition.

A dear friend of mine just had a heart attack, and although a little intense, he was in good shape, ate very well, didn't smoke, and watched his weight. He just didn't come across as a candidate.

Being a man of great heart, his family and friends rallied around the situation; we did what could to support him in his time of need. Modern medicine, the grace of god, and his will to live, had him "up and about" three days later, and as someone put it, "Holding court in one of the waiting rooms". Stabilization, diagnosis... and now the treatment; heart surgery for sure, although the details of what that will be are up in the air at the moment. He is a man of great heart, so I am most certain he will get through whatever is decided.

As I reflect on the situation (which it seems we all do in moments such as these), I can't help but ponder all those symbols that this fist sized organ embodies. The heart keeps us alive to be sure, but I think the aspects of our character, conviction, fortitude, compassion, and how we love, are the reflection of how we live.

My dear friend lives life large in my opinion, and when they finally do what they need to do, I look forward to seeing him. After all, we have some riding to do.

There but for the grace of god, go I.

iamgpe

At first I didn't understand it... but then I thought about it.

Recently I had a conversation with an engineer who owned a small business; our conversation was about having a road entrance widened to bring it up to code. Having an entrance up to code meant I could get a civic address, and then I could get building permits... I then could "build stuff" if I wanted to. All part of the process of creating something from nothing it seems, and a nice reminder you always have to start at the very beginning.

As we settled on final quotes and timeframes I happened to ask him how business was going; he went on to say it was going well, he continued to get more and more jobs, and he really didn't want to get big. As I listened to him my thought process went something like this... "Great, GREAT... WHAT?".

Wait a second, doesn't everyone want to start a business, grow it to be big and influential, make a bunch of money, and spend the rest of your life on easy street? It didn't seem to be the case for this particular business owner.

Days later I found myself reflecting on what he said and why he would say such a thing — Was it a result of not wanting the "headaches" that can come with a larger more complicated business? Maybe he was a great engineer but not really a good businessperson and didn't have the skills to run a bigger business? Maybe he wanted a good work-life balance and getting bigger would disrupt that balance? Maybe he loved what he was currently doing, and he knew a bigger company would take him away from what he loved to do?

Although I will probably never know the reason, I couldn't stop wondering about it; what's even more curious was it really wasn't any of my business. All that really mattered, and the only real concern for me, was that my new entrance would be "up to code". In the end there are reasons why he said what he said, and if it really mattered to my new entrance I would have asked what they were so I could better understand — Why he didn't want to get bigger really didn't matter to me and I didn't need to understand.

As I thought about this I was reminded that your objective determines your need to understand.

In this particular case, my objective was to secure someone who could widen my entrance up to code, and I needed to understand if he could do it... my objective was not to help him expand his business, so it really didn't matter if I understood why he said what he said. This became a nice reminder that objectives govern everything you do, and if you are doing something not in-line with your objective, you need to ask yourself why you are doing what you're doing — It definitely was worth spending the time thinking about it.

I am quite confident my new entrance will be up to code when he's finished. And that is all that matters.

iamgpe